Terms and Conditions
The below states all terms and conditions of a booking with Vima Santorini (VIMA) and subsequent stay at one of our villas (PROPERTY) and the rights and obligations of the person booking (GUEST).
1. Arrival / Departure times
Typical check-out and check-in times are 11:00 (11 AM) and 15:00 (3PM) respectively unless stated otherwise. VIMA will get in touch with the GUEST to try to accommodate the actual arrival and departure times, subject to availability. Please do advise VIMA of any changes to the guests schedule so every effort can be made.
2. Security Deposit
3. Damage or Losses
5. Number of Guests
The number of persons (adults and children) staying at the PROPERTY must not exceed 4 individuals, unless specifically authorised in writing. The number of persons staying at the house may not exceed the number of individuals submitted in the booking process, unless specifically authorised in writing. The standard pricing for the PROPERTY is valid for two GUESTS. Additional GUESTS may be added during the booking process or authorised in writing after the booking, however in both cases a 15 EUR/night fee applies for each additional GUEST. Entry or access to the PROPERTY may be refused or limited where the number of guests exceeds the stated number. No pets are allowed unless agreed in writing in advance.
6. Use of property
7. Conduct and Due Care
8. Valuables and Security
Shall the GUEST decide to cancel the booking with VIMA the following rules apply with no exception. Cancellations up to 7 days before GUEST’s arrival will be charged with 50% of the total price. Cancellations less or exactly 7 days away from GUEST's arrival or in case of 'No-Show' - meaning that the GUEST does not arrive at the PROPERTY on check-in - the whole booking amount will be charged.
Upon booking the GUEST can choose to pay the full amount (100%) of the reservation value or half the amount (50%) for their stay at the PROPERTY. When 50% is choosen, the first 50% of the reservation value is charged directly from their credit/debit card and the remaining 50% will be charged 30 days before the arrival date using the same credit/debit card as for the first 50%. If the remaining 50% can not be charged succesfully 7 days before the arrival date, the reservation is cancelled according to the cancellation policy in 9. with no exception. All payment transactions are handled by Stripe Inc. on behalf of VIMA.
11. COVID 19
GUESTS are obliged to fulfil all requirements and follow all rules and regulations imposed by the Greek authorities upon arrival to the country as it is documented on https://travel.gov.gr/ or in the respective government publications. Article 9 of this document will be in effect if the failure to comply with these rules results in the cancellation of any stay at the PROPERTY.
If any official travel restrictions (by embassies or foreign ministries) are issued before travelling and up to the day of arrival at the PROPERTY, the GUESTS booking will not be cancelled based on Article 9 of this document, but instead converted into a voucher for a future stay within the next 18 months, starting from the day of this extraordinary cancellation. The voucher value is depending on the funds that have been transferred from the GUEST to VIMA until the time of the extraordinary cancellation. If a deposit has been paid, the voucher value is the value of the deposit. If the full amount has been paid, the voucher value is the full booking amount.
If any official travel restrictions (by embassies or foreign ministries) are issued while the GUESTS are residing at the PROPERTY, resulting in an immediate repatriation and therefore an unexpected early check out, no refund can be issued.
VIMA can not take any liability in any form if COVID19 is contracted during the GUESTS stay at the PROPERTY and/or during their stay on the island. If a GUEST is tested positive, VIMA and the local authorities have to be informed and all measures and instructions imposed by the Greek Government or any of its bodies (Civil Protection Agency) need to be followed and any misdoing or non-compliance will be strictly reported to the authorities. If any of the GUEST need to be quarantined, the duration of the quarantine on the PROPERTY can not exceed the original check-out date.